What I think of Balcells in one review and two communications: Review:What a disappointment. Although they got the work done, I was underwhelmed by the quality of the same, their complete unresponsiveness to repeated emails, their lack of due diligence, and upset by their dishonesty and behavior. As a lawyer, I expect lawyers representing me to (i) carefully read my emails and answer questions asked, (ii) respond to queries and issues posed in a fulsome manner addressing matters I miss or am unfamiliar with, (iii) respond to repeated emails in a timely manner (rather than ignoring emails as they seemed to be doing) and (iv) make corrections to documents as reviewed and requested. BalcellsGroup failed in all, albeit getting what needed done during a the holiday season. In particular, they did not carefully read my emails and answer very specific questions in a timely manner. If an answer was provided, it was often after I again reminded them of it and was a pro forma one which could easily be looked up on the web. Also, they took a myopic approach to the issue presented, rather than advising me of broader and necessary things I should have been advised of in dealing with my problem. Most disappointingly, I was mislead about documents that had been filed. Instead of filing corrected documents I sent them they filed the draft documents with errors. This was evidenced by submitted receipts they themselves emailed and showed me. They simply didn't bother to make the corrections to the documents, whether due to laziness or oversight. Good legal professionals would not make such a mistake and then try to cover it up. It would have been better if they just owned up to their mistake. Finally, when I repeatedly asked that they make corrections and resubmit the documents they had filed, they simply ignored me and never responded to my emails. I would not call them abogados, rather paper-pushers. Very disappointing work and behavior. I recommend looking elsewhere for proper legal advice and assistance. They give us lawyers a bad name. Dear Mrs. Franco, here is copy of a review my husband wrote as regards his dealings with Ms. Amorós back in December. It should inform you of our dissatisfaction for the “services” rendered by Ms. Amorós. Despite these issues, we considered the matter of our taxes paid & closed until we received further messages from the Agencia Tributaria. In short, the modelo 210 was double filed by your outfit & the tax agency is again seeking payment for taxes because of double filing. A further amount of over 500 euros has already been withdrawn from my bank by the agency. This has caused considerable confusion, frustration and time employed unraveling the mess created by Balcells. We hired you to facilitate and fix NOT complicate our lives.Ms. Franco, I am not quite sure what discussing with Ainhoa may do. The Agencia Tributaria confirmed yesterday that Balcells group had put in not ONE but TWO requests on our behalf therefore prompting the doubling of tax payments. To undo this mistake, a form had to be filed asking the agencia tributaria to annul the second modelo 210 filed by Balcells, then a form had to be filled & filed that no further charges be made and thirdly, a request had to be filled & filed asking for the return of monies in excess of 500 plus euros from my account. Sorting this mess out took nearly four hours, two trips to the agencia tributaria, consultations with 3 departments in the agencia tributaria and trips to the bank. This is MY time and MY money you have cost me and yes, it has indeed been stressful. What you took as “FEEDBACK” and have replied with this perfunctory and noncommittal email, was a COMPLAINT. Ainhoa did not even bother to reply to my husband’s last message. She considered the notices of filing to be her last response and that was the end of it from her side. Why then, should I wish to converse with her? I specifically asked for YOU but I can see this is more of the same from Balcells. So be it. My reviews on any platform I can find will reflect what I think of this all.
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