It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company's prepaid shipping label. Unfortunately, the shipment was apparently lost in transit. Although I provided Banana Republic with a copy of my UPS receipt validating my (prompt) return of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was between Banana Republic and their 'contracted shipper' and does not involve the customer. Further, I asserted that their refusal to issue my refund due to a problem with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately following the initiation of a dispute claim. Sadly, Banana Republic's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable customer service skills. Shame on Banana Republic Corporate for their role in allowing customers to be victim to such substandard customer service!
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