Summary: close my account because we have moved from Spain. seven phone calls with help desk amounting to over 3 hours - and one supremely arrogant call from their back office. Task: reduce both savings and current account to zero balance to close account. Actions: Tried to transfer money to another account in my name - refused for fraud prevention. After numerous phone calls, managed to get fraud stop lifted and balance to zero. Had closing account regulations read to me and agreed. Three days later, notice closing amount sent to my other account TWICE. My Sabadell account is now in overdraft - even though I don't have overdraft facilities. Call again, 'so sorry everything will be fine'. Receive aggressive and arrogant call from 'back office'. 'Your account is in overdraft pay now. 100% their fault but I'm treated like criminal. Avoid at ALL costs. Santander is the sensible alternative.
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