On the 9th of March, I received notification from Gestagua that my water consumption was higher than normal and that I should check for a leak. I found the leak fairly easy turned the mains off and called Sabadell Help Line. After numerous attempts a gentleman answered and was helpful. He gave me a claims number and said sombody would contact me within 24 hours. True to is word a plumber turned up next day and took photographs and said he would send it to Sabadell. The following week I got a call from Zuric insurance in Madrid asking if I had made a claim. I confirmed. I then got an email from ESZ seguros BSSG siniestras @sabadellzurich saying the had no record of my claim and could I supply them with further information. I did this immediately and recieved the same email again. I asked how they managed to supply the plumber with information if they didn't have the information!! The following week I rang the helpline again and was told the claim was in hand and an assessor would come out to look at the problem. Another week has gone by and NO assessor. So for 3weeks now we have technically been without water. We are buying dringing water from the supermarket, using water from the pool to flush the toilet. We turn the water on for about one hour every night to shower, use the washing machine and do the laundry. We have just had a water bill of euros 256.47 which is normally about 150 euros.Today I am going to repair the leak myself. I am pissed off as I have just paid this years insurance. I have been paying house insurance since 2017 and never made a clain. My friends who are with Mapfre have had a new TV a new computer and had their water leak repaired within 2 days!!!Bravo Mapfre. Guess where my next payment for house insurance is going. I contacted the Insurance Ombudsman but they will not interceed untill I lodge a complaint with Sabadell. I have tried to find somewhere to do this but to no avail. Sabadell I have given you 2stars you only deserve 1. The star is for the helpful gentleman on the phone.
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