Update - they ignore your calls. After finally getting through (4th attempt) and begging him not to leave me hanging he passed me on to another agent and left me waiting for another 20 minutes before I finally ended the call after realising they weren´t going to answer.Don´t use - find another insurer. I will be looking for a new mortgage provider to change to Original review I have my home insurance with Sabadell and raised a ticket yesterday as I have a leak in my kitchen with water dripping through from the recent rain. They sent me an SMS appointment for today that someone would come out between 8:00-10:00. I have taken the day off work and no one has come out. No one answered on their whatapp for 30 minutes and when they did they told me that and the SMS isn´t a real appointment. Thens he disappeared and I´m still waiting for a response on whatsapp whilst trying to call them as well. When I finally got through on the phone after waiting for 15 minutes in the queue the lady told me she was managing my request and then disappeared and left me hanging on the phone for 10 minutes until I finally hung up. I have called again and have gone through the process of providing my NIE and waiting another 10 minutes listening to the music until it just went dead. As I write this I am still waiting for my phone call to be answered (listening to repetitive music again)...terrrible, terrible service.
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