I have been a dedicated member of the community for nearly 5 years, having joined in 2021. Currently, my account is completely locked with $1,500.00 inaccessible. I am writing this review because I have received a "Failed KYC" status that the platform claims is "Not Appealable," despite prior assurances from the support team. The Situation: My KYC failure resulted from a technical data-entry mismatch regarding my Date of Birth on the verification interface. This was merely a clerical mistake during the final stages, not an attempt to circumvent age restrictions or provide false information. I am of legal age and have successfully completed KYC verification on other reputable gaming platforms. The Conflict: Although the error message indicates there is "no second chance," a representative previously assured me that I could redo the KYC later if necessary. I was specifically told that "ANY BALANCE YOU HAVE WILL BE SAVED" while awaiting this verification. My Request: I am simply asking the platform to uphold the "Agreement to Arbitrate" and the guidance provided by their own staff. I need a manual override of the failed status and a new verification link to confirm my identity and regain access to my funds. I am prepared to provide adequate identification immediately. Please review my situation and unlock the $1,500 that is rightfully mine.
Claim your business profile now and gain access to all features and respond to customer reviews.
The true immersive Rust gaming experience. Play the original Wheel of Fortune, Coinflip and more. Daily giveaways, free scrap and promo codes.