bandit.camp

Frustrating Experience with Account Lock

I have been a dedicated member of the community for nearly 5 years, having joined in 2021. Currently, my account is completely locked with $1,500.00 inaccessible. I am writing this review because I have received a "Failed KYC" status that the platform claims is "Not Appealable," despite prior assurances from the support team. The Situation: My KYC failure resulted from a technical data-entry mismatch regarding my Date of Birth on the verification interface. This was merely a clerical mistake during the final stages, not an attempt to circumvent age restrictions or provide false information. I am of legal age and have successfully completed KYC verification on other reputable gaming platforms. The Conflict: Although the error message indicates there is "no second chance," a representative previously assured me that I could redo the KYC later if necessary. I was specifically told that "ANY BALANCE YOU HAVE WILL BE SAVED" while awaiting this verification. My Request: I am simply asking the platform to uphold the "Agreement to Arbitrate" and the guidance provided by their own staff. I need a manual override of the failed status and a new verification link to confirm my identity and regain access to my funds. I am prepared to provide adequate identification immediately. Please review my situation and unlock the $1,500 that is rightfully mine.

Date of experience: Jan 18, 2026