Awful warranty support; Sent in my defective headphones only for there to be an issue with the shipping prompting a UPS investigation. Currently been dealing with this issue for a month, and the worst part is UPS wants to close the investigation but I can't get anyone from Bang and Olufsen to respond to either UPS or me. Any requests for assistance are only met with flat unhelpful instructions to wait for the "management team" and any attempts to directly contact the management team are blocked by the need to "schedule a time for management to call you" which they NEVER do. Ridiculous, inefficient support for what is supposed to be a premium brand. Will likely never purchase a product from this company again.Edit: Responding to the company; my ticket number is 1376971Edit 2: Still have received no reply from the company's support team despite their Trustpilot assurance that I would receive assistance promptly. Impossible to know how much longer I'll have to wait.
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Firmly grounded in our more than 95 year history in Bang & Olufsen, we seek to deliver best sound and acoustic performance in our class of products. We adapt technology to fit human needs and design our products in ways that makes them express how they want to be used and by whom. We are always honest in our material choices and pay attention to every detail in the design and assembly. We hope you will share our passion to make beautiful music. https://www.bang-olufsen.comSee more
