Given their poor ratings on the platform, it's not surprising to discover that the company treats its customers poorly. It's hard to understand how a brand that markets itself as premium can be so lacking in various aspects without facing significant public criticism. To summarize, their highest-end headphones are completely unusable with the latest smartphone models, rendering my purchase useless for over two months. Even worse, the company can't seem to provide a consistent explanation for the problem; sometimes they blame the smartphone, while at other times they promise a fix in a future update, despite acknowledging the issues in a blog post. It’s their responsibility to ensure compatibility with the most popular smartphones, yet even basic connectivity seems to elude them. Other manufacturers have managed to address similar issues, so it's unacceptable for this brand to still be struggling months after the device's release. Expecting customers to adjust their smartphone choices based on compatibility with their headphones is unrealistic. In my case, the headphones randomly connect and disconnect, pause content unexpectedly, and switch between modes inconsistently. The battery performance is erratic, and despite showing a full charge, they don't actually charge completely. I returned them to the official store, but they claimed they couldn't find any hardware issues, ignoring the known problems the company has publicly admitted to. Whenever I reach out to their support team, I'm told the issue lies with the smartphone, with no solutions or compensation offered. I've been patient, but enough time has passed, and this isn't just a minor issue. While I don’t expect the brand to recognize consumer rights fully, I hope others can learn from my experience—luxury doesn't always equate to quality or satisfactory service. This applies to both their products and their treatment of customers. Buyer beware: paying a premium for a brand should not mean settling for mediocrity.
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Firmly grounded in our more than 95 year history in Bang & Olufsen, we seek to deliver best sound and acoustic performance in our class of products. We adapt technology to fit human needs and design our products in ways that makes them express how they want to be used and by whom. We are always honest in our material choices and pay attention to every detail in the design and assembly. We hope you will share our passion to make beautiful music. https://www.bang-olufsen.comSee more
