Review (English Version)
I purchased headphones at Bang & Olufsen Amsterdam (Van Baerlestraat 116) and asked for a tax-free refund since I am a non-EU resident. The salesperson instructed me to get the tax-free form stamped at Amsterdam Schiphol Airport customs, then send photos and documents via WhatsApp to the number they provided, so I could receive the refund.
At Schiphol airport, I was informed that customs no longer stamp tax-free forms manually, and only the shop can register the purchase in the tax-free system. Unfortunately, the store did not register it in the system, so the refund could not be processed.
We lost time, stood in long queues, and ultimately missed getting our tax-free refund on a €600 purchase — approximately 12–15 % of the VAT, simply due to poor service.
We tried to contact the phone number listed everywhere online (including the official website), called and sent messages via WhatsApp, but no one responded. It has been several days since the trip, including one full working day, and still no reply, no support, no follow-up from the store.
For a luxury electronics brand like Bang & Olufsen, this level of customer service — no response, no support, no tax-free processing help — is very disappointing and unacceptable.
I hope the company will improve its communication and tax-free support for international customers.
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Firmly grounded in our more than 95 year history in Bang & Olufsen, we seek to deliver best sound and acoustic performance in our class of products. We adapt technology to fit human needs and design our products in ways that makes them express how they want to be used and by whom. We are always honest in our material choices and pay attention to every detail in the design and assembly. We hope you will share our passion to make beautiful music. https://www.bang-olufsen.comSee more
