If foreigners wish to experience the worst customer service in Thailand, visit Bangkok Bank @ Zuellig House.BOI should stop partnering with Bangkok Bank! Many foreigners like me work for BOI companies, Bangkok Bank discriminate foreigners but still want foreigners’s money.I have been their customer for 10 years, their service feels more like Mafia operation than a professional bank. Here’s what i have been through.In 2024, I visited Bangkok Bank @ Zuellig House to close my account after noticing suspicious deductions. At that time, the staff (Premsiri - I just got her name today from her colleague), showed no interest in investigating and was reluctant to close and re-open my account. Shockingly, she even suggested I continue using it as I suspect she is too LAZY to handle the required paperwork! She only reopened a new account after I insisted, with a terrible attitude!At the time of re-opening my account, I submitted every document and my work permit as required.5 Oct 2025, I experienced an issue with my Internet banking & called 1333. The call center staff could not access any information on their system & instructed me to visit Bangkok Bank @ Zuellig House.7 Oct 2025: At the branch, I was assisted by 2 employees, Dream & Premsiri (Bank Supervisor) - the same person who had previously been reluctant to close and reopen my account.They requested either my Singapore Identity Card, other government-issued document, or a letter from my company. I explained that all my original documents were in Singapore and that I could only provide digital copies.I then asked them:- After 10 years, why am I now being asked for my Singapore Identity Card?Answer: Policy Change- Why do other banks in Thailand accept a passport without issue, yet you insist for my Singapore Identity Card?Answer: Policy ChangeWhat kind of answer is that? Regarding the company letter, I had already resigned in September. So how could I provide one? And why was this never requested when I initially opened the account?Although I have resigned from my job in September, I told them I still have commission crediting to this account till next year and I need to keep it.Next they claimed they had called me on 16 Sep, but no one answered. I was overseas in China (I still have my ticket as proof) & my phone has no signal, so how could they reach me? If they can’t reach a customer, why is there no follow-up or even a simple email to inform me of the issue?The most outrageous part was when I tried to withdraw money from my account (I provided my original passport). They told me I couldn’t withdraw and offered only 2 options: provide my original Singapore Identity Card or close the account.I am traveling overseas this weekend and need to withdraw cash. I offered to provide my original passport, soft copy of my documents and use my credit card from another bank to verify my identity, but they would not compromise. After 10 years as a customer, they chased me away, forced me to close my account if I wanted to withdraw my money.This is the mafia way, my money is in their hands, and I am left with no options.I can legally enter Thailand with my passport, why is it not enough to verify my identity at Bangkok Bank?Just because I am a foreigner holding a Singapore passport, does that make me a suspected scammer? Not every foreigner is a scammer. It’s disgraceful for a bank to treat foreign customers with such bias. If all foreigners are treated this way, the bank should stop accepting foreign clients.Obviously, Bangkok Bank’s management doesn’t care how their employees treat the customer or the poor service they provide.I’m done with Bangkok Bank!! The Mafia Bank in Thailand!!
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