This financial institution has been one of the most frustrating I've ever encountered. The issue started on 3/31/25, and I am still grappling with it without any resolution. For over nine months, I've been attempting to recover $1,977.11 that was fraudulently sent to an incorrect account after my information was changed without my consent. As a customer for nearly four years, I had never faced any issues and received no alerts regarding changes to my account details. Suddenly, my school-issued funds were misdirected, and the institution has done absolutely nothing to rectify the situation. Instead of taking responsibility as the sender, they kept directing me to “contact another bank,” even though that bank confirmed that the institution must submit a specific request to retrieve the funds. I was clearly informed that only the institution that made the error can initiate this request. Yet, they refuse to do it. They closed my fraud claim and insist the decision is “final,” despite their own communications stating that claims can be reopened if the customer is not satisfied — which has proven to be untrue. I've submitted numerous escalation requests and have received no feedback. There have been no follow-ups, no management outreach, and no accountability. Every interaction feels like they are distancing themselves from the problem, leaving the customer to resolve it. There is a lack of transparency, urgency, and customer support when it is truly needed. If you care about your finances, I strongly advise against using this institution. If an issue arises, you are left to fend for yourself. They take no responsibility, even when they are the only ones who can resolve the problem. I am still missing $1,977.11, and the institution continues to disregard my requests.
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BM Technologies, Inc. is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts as well as financial wellness for college students and graduates across the country. With over 700 college and university partners utilizing its disbursements program, BM Technologies, Inc. serves one out of every three students receiving financial aid refunds in the U.S. BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtechnologiesinc.com/. See more
