I tried to update my external bank account and address on the website. Instead it logged me out, locked me out, and I got an email stating my refund would come in the mail as a paper check. Called their “customer service” line to get this fixed, sat on hold for 2 hours only to get an idiot who was obviously doing something else while on the phone with me. She proceeded to ask me the same questions over and over again, didn’t listen to what I said the problem was, and the “resolution” was to make me fill out a report, send proof of enrollment, a copy of my ID, and a selfie of me holding the ID. All I needed was to verify that I was the one making changes and get my account unlocked. There was no compromise of my account, which I explained numerous times. Now I’m stuck getting a paper check. Every other bank I’ve used has been able to unlock an account with confirmation that there was no fraudulent activity from the account holder. This bank is stuck in the dark ages.
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BM Technologies, Inc. is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts as well as financial wellness for college students and graduates across the country. With over 700 college and university partners utilizing its disbursements program, BM Technologies, Inc. serves one out of every three students receiving financial aid refunds in the U.S. BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtechnologiesinc.com/. See more
