Locked out of my account for changing my information, then after a two hour wait on the phone, two people told me I did not have an activated account. Then after asking for my email magically found my account. Then put on hold for another two hours. Someone picked up, asked me for my info again and then put me back on hold. Then told me they were closed for the day.
This is from the account I apparently do not have, which has school funds which I now cannot access because BankMobile is automated with horrible customer support and resolution staff.
Dear Michael Soma,
Please be advised that we have identified unusual activity associated with your profile(s) and, as such, have made the determination to restrict your profile(s) access pending further investigation. Your refund will process by paper check and will be delivered to the address provided by your school. If the address on file is not accurate, please reach out to your school to update. Paper check refunds are available in 5-7 business days and will arrive in an envelope from BM Technologies Disbursements Payment Processing Center.
Thank you,
The Customer Success Team
Reference ID: 847B994B
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BM Technologies, Inc. is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts as well as financial wellness for college students and graduates across the country. With over 700 college and university partners utilizing its disbursements program, BM Technologies, Inc. serves one out of every three students receiving financial aid refunds in the U.S. BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtechnologiesinc.com/. See more
