Terrible customer service and if not resolved by next week I will be contacting the BBB!!!! I have been going back and forth with them for 2 weeks now with no resolution at all!! I was hacked and can't access my mobile account. I have always selected a check for my refund because I've heard how terrible bank mobile is. Everyday I call them they say they are going to help me reset my password but I've never even created one because I get a check. This is the second week they've been telling me they unlocked my account and I still can't access it! Today they told me my check got sent to a complete stranger and there's nothing they can do about it!!! Are you kidding. Also, when they emailed me instructions on how to long in they sent me another students personal information! I can see her ID , the last 4 of her social security and address!!! No wonder I got hacked ! How many students have they mixed up and shared our personal information to??? So I'm locked out of my account, can't access any information, can't get a check resent...so what the heck am I supposed to do???
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BM Technologies, Inc. is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts as well as financial wellness for college students and graduates across the country. With over 700 college and university partners utilizing its disbursements program, BM Technologies, Inc. serves one out of every three students receiving financial aid refunds in the U.S. BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtechnologiesinc.com/. See more
