True fact : I made a mistake and missed a credit card payment. I acknowledge this 100%. It was a chaotic month and I simply lost track - I thought I had auto pay set up, but apparently didn't.
Having said that:
I've been a customer for over 30 years. Had mortgages and multiple credit cards with BoA, with both my business and personal accounts. In the early aughts I had some financial difficulty, and had late payments on my record for 7 years. I worked hard to rebuild my credit, as it means a lot to me.
The fact that BoA took ZERO measures to check in... is heartbreaking. I had the money. I would apologized and paid over the phone had anyone bothered to ask. But, NOPE. Wait until I screwed up, and then reported a late payment which I will now carry for 7 more years.
I spent 2 days trying to get hold of an actual human to talk to, and was told that they were sorry - they'd wave the $38 late payment fee for the inconvenience. This means little to me. I would have paid $300 late fee if it meant keeping my credit intact.
This is a HUGE source of anxiety. I'm so frustrated. I will be paying off everything I have with BoA and taking my business elsewhere - which is actually a shame, because it's a very competitive interest rate. I just can't work with a company that would offer zero support like that.
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