I would give zero stars if I could. Bank of America has proven they have no interest in maintaining relationships with loyal customers. After 15+ years of perfect, on-time payment history, I missed a single payment due to the logistical hurdles of switching banks.
The moment the mistake was realized, the balance was paid in full. Despite this, Bank of America flatly refused to remove the late payment record or show even a shred of "goodwill" for a long-term client.
This rigid, "corporate machine" mentality is exactly why people are leaving big banks in droves. Because of their refusal to work with a dedicated customer on a one-time oversight, they didn't just lose an account holder--they lost me as a high-value client who was prepared to open a Merrill Lynch investment account.
If you value a bank that treats you like a human being rather than a number on a spreadsheet, go elsewhere. Bank of America will happily tank your credit score over a minor hiccup rather than reward years of reliability. They have lost our business forever, and I will be making sure everyone I know hears this story. Take your money to a credit union or a bank that actually values its clients.
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