It's nearly impossible to reach anyone if you need assistance but can't use the phone. There's no email address, the live chat is unresponsive, and there's no way to send a message regarding your account. I eventually reached out via social media and was told to file a formal complaint, but I can't do that as there's no way to contact them!
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As part of the Lloyds Banking Group, Bank of Scotland offers its customers a wide range of financial products and help.