As a disabled customer, I informed the fraud team that I couldn't visit their local office due to being housebound and needing an ambulance for transport. The representative disregarded my situation and insisted I come in. When I requested they arrange the necessary transport, he continued to insist I could only resolve matters at the branch. Eventually, the call was terminated. I reached out again, and another representative finally recognized my inability to travel and worked to resolve the issue. My card was cleared, but I am very dissatisfied with how disabled customers are treated.
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As part of the Lloyds Banking Group, Bank of Scotland offers its customers a wide range of financial products and help.