After being a customer for about 14 years with my primary and savings accounts, I feel treated like a bad debtor. My new credit card has a 49% APR, and my credit report shows low scores, yet I have good standing with others. I've never been able to speak with someone in authority, which is disheartening as I have a significant amount in my accounts.
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As part of the Lloyds Banking Group, Bank of Scotland offers its customers a wide range of financial products and help.