Using their chat system feels like pulling teeth; I spent over 5 hours with no resolution. I'm not receiving text notifications for new messages, even though my settings are correct. The dispute process is confusing, with no actual form to fill out, just a chatbot followed by a foreign help center with poor English skills. They need to improve their customer service, it's terrible.
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As part of the Lloyds Banking Group, Bank of Scotland offers its customers a wide range of financial products and help.
