Terrible experience with the service. My mortgage was recently transferred to this company, and now I’ve lost access to online banking for my mortgage. I can’t adjust payments without contacting the support team, who don’t seem to grasp my requests and only mention that many former customers are facing similar issues. For 16 years, I had immediate access to my mortgage account, allowing me to change payments at will and manage my offsetting effectively. Now, all access is gone, and it’s baffling how both companies, being part of the same group, could mess up the system like this. They keep sending me monthly payment notifications, which feels like a step back in time by 30 years.
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As part of the Lloyds Banking Group, Bank of Scotland offers its customers a wide range of financial products and help.