I applied for a mortgage through Bankrate after seeing their advertised cashback promotion. I carefully followed all the requirements, including submitting my mortgage approval information and the promo code as instructed. Despite this, I never received the promised cashback.When I contacted Bankrate, they stated that they needed to “check with their third-party cashback issuer.” After that, I never received a follow-up or resolution. Multiple attempts to follow up were either ignored or met with vague responses.This experience reflects very poorly on Bankrate’s reliability. A company of this size should stand behind its promotions, especially when consumers provide full documentation. Instead, the lack of accountability and failure to respond shows a disregard for customers.Consumers should be cautious when relying on Bankrate’s promotional offers, as there is no guarantee they will be honored—even when all conditions are met.
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