I really dislike leaving less-than-positive feedback, especially since I enjoy my visits, but I feel it's important to point out some issues. The condition of the pool area is concerning; the water temperature is often quite cold, there are missing tiles, and I’ve noticed chewing gum stuck to one tile for weeks (I keep meaning to inform the staff). There are gaps between tiles where grout is missing, and I've seen signs of mould and staining on the ceiling tiles in both the poolside shower area and the ladies' showers. It's disappointing, as I remember when everything was in pristine condition. On a positive note, I do see staff cleaning the showers and regularly checking the water, so I appreciate their efforts. I love swimming and have recently tried the steam room as well. The facilities, like the hairdryers, are nice, though they meet the expectations for a spa. Lastly, I'm concerned that the café is now cashless; the amount displayed on the new payment machine is too small to read, so I have to ask staff or check my bank to know what I'm being charged. I'm also curious why some staff make excellent cappuccinos while others do not.
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Founded in December '96 by Duncan Bannatyne, The Bannatyne Group operates Health Clubs, Spas and Hotels throughout the UK.