I requested that my membership be put on hold, they put my membership on hold, then they took it off hold without my permission and charged me a full months membership. I’ve cancelled my membership and they are threatening debt collectors for my last months membership at the full rate, completely ignoring that my membership was on hold. They ignored my instructions, and have lost a customer because of it. Their responses to emails ignore the situation at hand, and they admit no fault. I’ve asked to make a formal complaint.
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Founded in December '96 by Duncan Bannatyne, The Bannatyne Group operates Health Clubs, Spas and Hotels throughout the UK.
