Misrepresentation of Terms: During the sales process, I was explicitly informed in writing by the Tamworth staff, that child memberships were not subject to a long-term contract and could be cancelled with one month's notice. However, my confirmation email shows a "3 Month Direct Debit" term. This contradicts the information provided to me before I joined.
Serious Health and Safety Breach: After using the swimming pool today, both of my children developed severe red rashes not only on their faces but also across their bodies. This widespread physical reaction indicates a serious issue with the facility's hygiene or chemical balance.
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Founded in December '96 by Duncan Bannatyne, The Bannatyne Group operates Health Clubs, Spas and Hotels throughout the UK.
