Avoid ordering from BannerBuzz.co.nz!They are another of those companies that present themselves as being a local New Zealand store, even with local support phone numbers. But then when it is ordered, the item ends up shipping from India. My shipment was held up in customs because of "missing commercial invoice".I complained to support via chat and they said it is normal for them to ship from India for some items and that there is no delay. Even after I showed them the clearance delay status from Fedex, they still said there is no delay and I should keep waiting. I said that is not the point. I could have had the item faster from another store if I had known they ship from India and that they are being dishonest. It is not normal to think a store is shipping within New Zealand and then to take 2 weeks to deliver the item that could be acquired more quickly elsewhere.Update #1After talking via online chat with Greg, I was then reconnected to Roman who started helping me again from scratch. He insisted nothing was delayed and I should keep waiting, and he would do "something" to push the priority on FedEx. At the same time, I called FedEx myself. They said the package was stalled at customs for missing invoice documents. The agent asked if I could provide them and gave me an email. I've yet to confirm if that helped to unblock the package. Point being, BannerBuzz provided lies from 2 different support people that the package was fine, while it clearly needed more docs that I had to try and remedy myself. My belief is that they might be a scam and try to delay delivery or make it look like a customs problem. We shall see. BannerBuzz kept quoting another week from now for delivery even though FedEx never said that and it was stalled.
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