Careful of this company if you are in the UK because it will be hard to sue them through the small claims court as they are based overseas.Their staff are rude, dismissive, threatening, and petty. They do not reimburse mandatory expenses, they twist instructions retrospectively, to claim "scenario breaches" to avoid reimbursing mandatory expenses. They also make threats about "serious legal consequences" to scare mystery shoppers. I accepted an audit task that required a phone call and mandatory printing. The brief never said printing costs were non-reimbursable. The instructions stated NOT to do a walk-in if the agent refused the audit. I called the agent, who confirmed the shop was a construction site and no audit could be conducted. A walk in was impossible so I did not attempt one. I then grabbed the geolocation code from outside and reported that the shop was shut.They told me I would be paid only the phone call fee of €3.50. When I politely asked about the printing cost their staff told me I should not be paid anything at all. They claimed taking a geolocation code on a public road constitutes a walk in and it was a "scenario breach".No normal reasonable person would consider standing on a street outside a construction site to get a geolocation code to be a walk in. A walk is more than that, it requires entering the shop and engaging with staff. This shop had no entrance and no staff.They dragged this out for weeks. They wrote dismissive emails stating I "purposefully puts himself in this situation, we cannot bail them out", even though I am a female. When I finally became fed up of their behaviour and told them that I would be showing their emails to their client, they said my actions will have "seriously legal consequences". Please note, their threat is not enforceable in the UK as the UK law protects the sharing of factual information.Please note all of this fighting is over £5, for mandatory printing!!!If you are in the UK please rethink before working with them. They are petty, defensive, and don't know what is meant by a walk in or they fully know but are willing to pretend they dont know to avoid reimbursing mandatory costs.
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With a legacy spanning 36 years, BARE International is a pioneering global provider of customer experience research. Catering to a diverse spectrum of industries, BARE International operates in more than 150 countries, supplying actionable insights provided by their in-house field force team that drive customer satisfaction, loyalty, and business efficacy.
