I’ve had a very disappointing experience with Barnard Marcus in Wallington. When I moved into my apartment, I was given only one set of keys. I requested the second set multiple times, but they now claim they already provided two, which is not true.Whenever I report maintenance issues—both by email and through their portal—it takes them at least a week just to reply and without noticing their portal they will ask me to raise the issue again in their portal, and usually about a month before anything actually gets resolved. On several occasions, I ended up paying to fix issues myself because I couldn’t wait any longer.Overall, the service has been slow, unprofessional, and frustrating. I wouldn’t recommend them based on my experience.
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