In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.We were advised to list at a price that we later realised was unrealistic for the market at the time. Had we been given a clearer picture of market conditions from the start, we would not have proceeded. We were also promised weekly updates and transparent communication, but this did not happen.Activity was minimal for the first six weeks — just one viewing, with no follow-up. Later viewings felt unproductive, with buyers who did not appear to be a good fit, extremely brief viewing times, and no effort to highlight key features of the property. Several communication issues arose, including viewings scheduled without informing us and one appointment where no one attended. We were also concerned that some potential buyers were given information that did not align with our lease (e.g., pet permissions).When our contract ended, the property remained listed for several days and was only removed after we emailed to request it. There was no closure communication or handover, which felt highly unprofessional.Overall, we found the service disappointing and would not choose to work with this branch again.
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