By far the worst experience I have had with real estate agents. I was looking for an apartment in London and found a place at Russell Court. Adriana the agent seemed to be unable to understand my preferences and what I was looking for in an apartment. It was difficult communicating with her. But I still placed my 400 pound deposit within a day. The land lord ended up cancelling the apartment only a few months before I was due to move in and the agent, Adriana, said that she would put me as a priority when finding a new place. She soon found me a place at Bedford street and I said that I will keep that place in mind and was interested in looking at other properties she had in the meantime. When I decided to settle on the bedford apartment Adriana suddenly told me it was already taken even though I am supposed to have priority and that they did not even inform me there were other interested parties. Prior to this I was already chasing for my 400 pound deposit back and even contacted her manager, Alena Bartonova. Not only did her manager take weeks to reply my emails, she was also unapologetic that the deposit was taking so long. She also tried defending Adriana when I complained that she was not helpful. No proof was sent to me that my refund was being processed besides their assurance. It seems that no one knew where my deposit was and had to email their internal accounting team multiple times as they were not responsive as well. Overall a terrible experience and I would against using Barnard Marcus.
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