ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.
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