If I could give Barnard Marcus "0" I would. This is the second time I had the misfortune of dealing with the "Sales Manageress" Ms. Gizzelle at their Chiswick Branch. A few months ago I saw Barnard Marcus's signboard on a smart block of houses on a well-kept Road Road in Chiswick. I arrived at the property as advised by Gizzelle and waited beneath their sales board for over 30 minutes assuming the house I was shown was where their sales board was. When I telephoned Gizzelle to see why she was not at the location, she told me the property was not in fact where the board was but on another side street. I made my way to the new location. The house she wanted me to see was a run-down property and completely the opposite of what I enquired about. Gizzelle became rude and argumentative and blamed me for being at the wrong location. I was dumbfounded by her unprofessional and rude behaviour. I politely told her that I was not happy with her attitude and the way she treated me and that I was no longer interested in the property and I left. Today, I telephoned Barnard Marcus at their Ealing Branch but I was put through to their Chiswick branch instead. I was in conversation with a lady but her abrupt and rude mannerisms soon became clear that it was the same Gizzelle that I had dealings with previously. When I asked if she was from the Ealing branch, she lied to me and said "Yes I am, what can I do for you?" I explained to her that I had already left my email address, my phone and the address etc of the property I wanted to sell with her colleague. She went away for a few seconds and came back and said my colleague took down your wrong details, can you let me have them again. I was confused why she did not have my details and asked her to speak to her colleague again. At his stage she became rude and abusive, saying, I don't have your details, so can you give them to me or not? It became clear to me with whom I was talking with and informed her that she was rude and that I will go elsewhere because of her disrespectful attitude and the lies she told me. Gizzelle was not in fact from the Ealing Branch but from the Chiswick Branch. She was dishonest with me and told me a pack of lies in order to keep the commission for herself and not her colleague from the Ealing Branch. How deceitful and selfish is that? I hate having to deal with dishonest and deceitful people who have been put in the position in representing a reputable company such as Barnard Marcus.
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