Our experience with this estate agency was incredibly disappointing. From the outset, there was a lack of communication, no transparency, and zero initiative taken to support us during the home-selling process. We had to follow up constantly, as our messages and calls often went unanswered.After we accepted an offer, we expected some guidance and proactive management—but there was none. The agent made no effort to progress the sale or engage meaningfully with the buyer and the buyer’s solicitor, leaving us to manage the situation ourselves with little information on what was going on.After seven months of delays and zero responsiveness or accountability on key issues by the agency, the sale ultimately collapsed. Shockingly, even then, the agent offered no explanation, apology, or acknowledgment of their role in the negative outcome.We’ve never experienced such unprofessionalism and would strongly advise others to avoid this agency if you’re looking for a trustworthy and responsive service.
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Buy, Sell or Rent your home in London with Barnard Marcus.
Part of Sequence, award-winning national estate agency selling thousands of properties across the UK.
