I'm not one for leaving reviews but I thought I had to document my experience, my daughter has a flat which she rents out through BM but I have a lasting power of attorney so all the decisions must go through me however this did not happen. I feel BM has taken advantage of my daughter without my knowledge or say so. They've rented the flat for two years and taken all of their fee upfront and now despite numerous attempts to contact the branch (all logged), we have had no phone call back, only emails which have not been very helpful. BM has signed us up to a management service which I did not authorise and effectively are screwing us for every penny without providing a service. As the contracts were signed without my knowledge they're actually null and void as I am the sole decision maker. I will be taking legal action as they've taken advantage of a vulnerable person and are trying to hold me to an unlawful contract. I wish to speak to the area manager immediately as my dealings with Nicola & Elina have been unsatisfactory.
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