Warning for anyone stepping into Barnard Marcus Worcester Park.Everything this company seems to do is for their own benefit and not the customer. Their monthly rental statement is virtually impossible to understand and when I was overcharged nearly £1000 even their own accounts department could not work it out and advised me to go into my local branch to sort it out! Further to this they 'Lost' my entire inventory even though I had paid for it and told me it was the fault of a previous employee who was 'A bit dodgy'. Further inventory carried out completely missed off burn marks in the carpet and a large hole in the bathroom door. When I asked for a copy of my Letting agreement I was sent one belonging to someone else which included all of their bank details!After a catalogue of errors told them I wanted to give them notice and part company with Barnard Marcus even with the full three month notice given they threatened to charge me £1950 +VAT for coming out of the contract and moving to another estate agent! At every step of the way this company has failed badly and made the whole experience of letting a property an absolute nightmare. Avoid them at all costs!
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