I will never use Barnard Marcus Chiswick again. Standard of service is appalling.The tenants wrecked my property, inspection was carried out in February last year. And was deemed as liveable condition, fair wear and tearI not sure who they use but the property was in terrible condition when I eventually got the keys back.The standard of contractors used to do any repairs are shoddy and charge extortion amounts.I made sure the branch had a spare set of keys but when the tenants wouldn’t allow access. They couldn’t find the branch keys. When I asked about them I was told funny things happened during COVID.When the tenants abandoned the property as their eviction was taking too long. I went to collect the keys, no one from the Lettings Team came up to see me just handed the keys to one of the Sales team and said the were in a meeting. No one checked I was the Landlord for the property. I checked the keys and set were missing, I asked to speak to the Lettings team. The manager eventually came up, he had never met me as he had only been there a while. I insisted he checked for the keys and lo and behold they had been tagged incorrectly. So I had been made to feel that I was lying the whole time I had been asking about the keys.
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