Barnard Marcus -Croydon1 Star – Heartbreaking Experience That Has Left Me Emotionally DrainedSent this on behalf of my friend as she does not have an account with trust pilot.I don’t usually write reviews, but what I’ve just been through with Barnard Marcus has genuinely left me devastated, stressed, and emotionally overwhelmed.I signed a tenancy agreement believing I was moving my family — including my young children — into a safe, clean home. Instead, what we walked into was nothing short of heartbreaking. The property was dirty, unsafe, and nowhere near ready, despite being assured it would be professionally cleaned and prepared.I cannot begin to explain the shock and distress of arriving with all our belongings, only to find mould, broken fixtures, unsafe flooring, a missing shower head, torn carpets, an insecure front door, damaged cupboards, and even a shed held together by a plank of wood. None of it was acceptable, and none of it reflected what we were promised.But the emotional toll has been even harder.Since this happened, I haven’t been able to sleep properly. I’ve cried myself to sleep at night, overwhelmed by the stress and uncertainty. Not knowing where we’re going to live next, not knowing what to do, and feeling like I have nowhere to turn has been incredibly difficult.And the way we were treated after reporting the problems made everything ten times worse. Before this situation, the agent would answer calls immediately or call back straight away. The moment the issues were raised, it suddenly became impossible to reach anyone. For three days in a row — Monday, Tuesday, and Wednesday — we called repeatedly, only to be told Leon and managers were “not available” or “on another line,” and promised callbacks never came.It genuinely felt like we were being ignored, brushed off, and left to deal with everything on our own. After trusting them with something as important as our family home, the lack of care and communication was deeply upsetting.We were forced to put everything back into storage and pay for emergency accommodation, all while dealing with the emotional pain of not knowing what comes next.No family should ever have to experience this level of stress, disappointment, or emotional turmoil when all they wanted was a safe, secure place to call home. Based on my experience, I cannot recommend Barnard Marcus, and I truly hope no one else has to go through what we have endured.Iulia
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