My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing — including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway — the only access to my flat. These are material facts that should have been disclosed.Since moving in, Barnard Marcus have not acted neutrally or protected me as a tenant. They supported an eviction notice which I believe was retaliatory, arranged an inspection of my flat based on allegations I believe were not accurate, and left me exposed to ongoing problems with Bayllis Ltd (landlord Ms. Resham Vadodaria), where my and my family’s personal data was also mishandled and shared.In a formal complaint response, Paul Whish MARLA (Lettings Director, Sequence) stated that I was expected to maintain direct contact with this landlord — despite my situation turning into a legal dispute. Dealings with Linas Bridickas and Lucy Eracleous were similarly dismissive, defensive, and more concerned with protecting the landlord than supporting tenants.Barnard Marcus also knew about the behaviour of the upstairs freeholders but did not disclose this, leaving me exposed to serious risks that could have been avoided.Barnard Marcus consistently prioritised the freeholders’ interests over my rights as a tenant and even my family’s right to privacy. This agent offers no protection to tenants.I strongly caution anyone against renting through Barnard Marcus. My experience has been one of biased treatment, neglect, and disregard for tenant safety and privacy — nothing like the glossy 4.7 star rating they advertise.
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