Online only: I was a rewards customer for a long time, but I could never redeem my points & the app kept freezing & no human could help you.
Recently I ordered books online. They were delivered to the wrong address, twice, I never got a refund. I've paid for the same books 3 times (they were an important gift).
Customer service was even worse, from asking for the same information over & over, to over "verifying" your personal info as if they are a bank or credit card.
Never ever again!
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Barnes & Noble is the world’s largest retail bookseller and a leading retailer of content, digital media and educational products. The Company operates over 600 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, BN.com. Our Nook Digital business offers a lineup of NOOK® tablets and e-Readers and an expansive collection of digital reading content through the NOOK Store®. Barnes & Noble’s mission is to operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.See more
