Bereavement case where they have failed to pay out a death grant, holding up finalising a deceased members estate. They have had forms through their portal for three weeks having my bank details. When i chased it last Friday, they said it was in their Queue for checking and payment made to my bank account early the next week. A week later & this has still not been received .This is unacceptable. I am a retired pension administrator myself & wouldn't dream of not keeping my promises. They have no formal complaints email either which they should have. This needs to be set up.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
With a team of more than 1,700 people across ten offices, we work to deliver exceptional service through our commitment to trust, integrity, and quality.
We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
We leverage our deep expertise to bring innovative solutions, ensuring long-term value for our clients through strategic insights and dedicated partnership. See more
