Where to start with this organisation.There are two fundamental issues;1. They have no facility for drawdown, thus once you wish to access your pension funds you have two choices. Take your tax free pot and buy an annuity or transfer to another provider.2. Having opted for transfer you then encounter the second challenge. They are not only woefully unresponsive but have an infrastructure from the 1990's. All paper based, requiring "wet signature" and GPO reliant.As a result I have been attempting to transfer funds since December and am little further on. Due to this I am having to amend my approach to pension management and make drawdowns I was not anticipating.As an example they logged a request to provide an email to the new provider eight days ago and, on chasing this morning, have still not sent said email.Oh, they rarely answer the phone either, 18 minutes on hold today.In fairness their colleagues, once reached, are courteous and helpful.If I had my time again I would go nowhere near them.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
With a team of more than 1,700 people across ten offices, we work to deliver exceptional service through our commitment to trust, integrity, and quality.
We are a trusted partner for a wide range of clients in both the private and public sectors – this includes 24% of FTSE 100 and more than 15% of FTSE 350 companies.
We leverage our deep expertise to bring innovative solutions, ensuring long-term value for our clients through strategic insights and dedicated partnership. See more
