I started to plan my early retirement due to illness in February and contacted my 3 pension companies to request a forecast and documentation to allow me to retire in august, I received 2 forecasts within 3 days, but I spent the next 3 months constantly ringing BW in Leeds, I used the online form but never got a reply, but after excuse after excuse I eventually got the projection, I accepted All 3 and retired on august the ninth, on that day I received my lump sums off 2 funds, I left things for 2 days and contacted BW, they said it would be paid by weekend, no money showed up, then they said they had forgotten about my AVC’s, they then requested it by post? Two weeks later my money was in the bank. I have 4/9/23 rang asking where my pension is, to be told they sent me a letter on 31/08/23 telling me they missed me off the payroll and I will receive it on the 01/10/23 back dated to 09/08/23. I have never dealt with so much incompetence in my working life, I have been lied to, misled by this company, they are so unemotional, they just do not care. How my ex employee kenhar allow BW to manage their pension funds is beyond belief! They couldn’t run a bath!
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