Despite my father passing away in April, I am still waiting for the funeral payment from his pension fund 10 weeks on. The whole process is fraught with incomprehensible slowness and poor communication that it is difficult to understand why. 2 weeks ago after multiple phone calls and other communications I spoke to a lady who said the payment would be processed by the end of last week as they had all the relevant documents to do so. This has yet to materialise. This is shameful behaviour at a time when we are struggling with grief trying to deal with my fathers estate. Why this money cannot be transferred at the time when it is most needed and tick off one less stressful activity for people is beyond belief. My father would have been dismayed with the total lack of professional and courteous behaviour.
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