I transferred my SIPP to Barnet Waddingham (BW) because my previous provider did not allow certain investments. BW is diabolically bad and treats client service as an annoying inconvenience to be dispensed with. On 16th February, I received notice from Interactive Investor that it would cease providing its Pension Trading Account service and thus clients were to transfer their accounts elsewhere. After many attempts, I managed to get hold of my BW relationship manager, MC. He assured me that he would find an alternative PTA provider and would email me to let me know. That, as always in the past, never happened. MC is a disgrace to his profession. After waiting for several weeks, I contacted BW again and was put through to someone who assured me that he would come back with the information I needed. I also asked for a change of relationship manager because MC was absolutely useless. The person I spoke with agreed to pass my message to his superiors. It has been 1.5 months now and nothing has happened. Today, I tried calling BW again but, of course, their robot informed me that all the agents were tied up… This happens all the time. If you’re looking for a SIPP provider, the last firm you should go to should be BW. It is pathetic beyond belief and specialises in adding insult to injury - a true disgrace to its industry.UPDATE: Since BW replied to this review promising to get in touch, I have heard nothing from them. Pathetic! Avoid Barnet Waddingham like the plague!
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