Feels like Barnett Waddignham is being run as a spare-time business by a bloke who has lost interest.Any requests gets an automatic answer that warns of delays in responding (seemingly unchanged since the depths of Covid). No hope of a prompt and substantive acknowledgment, let alone prompt action. I lodged a formal complaint about this repeated unresponsiveness, and got no response. Rang them, and spoke to a receptionist who, after 13 minutes, had to admit that she could find nobody to handle what was now a complaint about a complaint. I gave them a full working day in which to make contact if I wasn't to go to the Ombudsdman - and they responded in two working days.But that was a rare exception: a subsequent application for a drawdown payment has gone unacknowledged, so I am going to have to waste time chasing to see if they have received and actioned it, as time is running out at the end of the tax year.If you aren't already a customer, do think very carefully about whether you want to sign up to this level of service.[FOLLOWUP NOTE 9 March - it is perhaps telling that Barnett Waddingham were substantially quicker to respond to the above review than they have recently been in responding to my requests to them as a customer!]
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