BW administer the pension from a company I worked with 17 years ago. I have had great service from them since they took over admin a few years back.My pension was deferred but they provided all information to access the account to track fund performances and to provide annual statements etc.I decided to access my pension in July and via the account portal, I raised a query requesting a quote. One week later my quote arrived with a series of forms and contact details to discuss other options. I signed the forms and returned. I then received a letter stating all forms were complete and it would take a few weeks to de-invest my funds. The pension would be paid from mid August and the tax free lump sum would be paid as well. They did say that 1st payment maybe later than normal payment date but if late payment would be backdated to stated date.Shortly after mid August my lump sum was paid and a pay slip issued to confirm my monthly pension including back dated amount as well. There was further note stating tax code was an emergency code but this would be resolved and balanced by September.All payments were made and in September HRMC advised on new tax code. The September pension payment had new tax code applied and payment was balanced out.Since then I have received a paper copy of payslip by post every month and also electronically in my account portal. All payments on time.Great service and communications through out the whole process. Long may this continue. Thank you.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
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