Impossible to get a CETV (Cash equivalent transfer value) out of this company since ConocoPhillips transferred their pension scheme from Capita to Barnett Waddingham. I've been trying for 7 weeks to obtain a simple CETV and been promised over half a dozen dates that have all come and gone. My latest call today resulted in them telling me they are training up additional people to deal with demand, but they refused to give me any more dates as to when I may obtain a CETV. I honestly don't think they are fit for purpose and would urge ConocoPhillips to reconsider another supplier or switch back to Capita who used to provide a figure within a fortnight
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