I don't usually like social media and review sites to have a moan but it seems to be the only way to get yourself heard so here's my story so far ...BW are the administrators for my final salary pension scheme benefits and initially I received all my pension option forms in April 2024 - two months prior to my NRD. Their website was easy to navigate and I managed to upload all the relevant documents by the end of April. So far so good. I received a letter from BW dated 14.05.24 confirming that everything was OK and I was pretty much set for my retirement date of 14.06.24. Imagine my disappointment when my big birthday came and went with no sign of my pension lump sum being paid in and it still hasn't. It shouldn't be an issue but I have a very small AVC fund with Standard Life, which I planned to take to offset the lump sum from my ex-employer's scheme. I think the disinvestment of my AVC is causing the unnecessary delay but I am very much stuck in the middle of BW and SL who are both stating that they are waiting for information from the other.Compared to some of the other comments two weeks is not a long time to wait but I am losing interest on that money. BW didn't mention in their letter of 14.05.24 that there may be a delay in the disinvestment of my AVC but must have known how long the process was taking at that time. Dare I say it but back in the good old days when I was in pensions admin and everything was done pretty much manually, I don't recall anyone ever receiving their lump sum more than a day or two after their birthday, if at all, and we were sending out cheques by recorded delivery!It requires someone to take responsibility for breaking the deadlock and moving this forward to its conclusion. The reality is I speak to a different person each time who repeats what the previous person told me. This is unhelpful and causes frustration and adds to the problem rather than diffusing it.If I've received nothing by the end of July 2024 I'll be contacting the pension ombudsman.
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