DEAR II / BW TRUSTEESITS TAKEN ME 8-9 WEEKS FOR ME TO RECEIVE MY MONIES FROM WTW & STANDARD LIFE.ALL THE MONIES HAD ARRIVED BY MORNING OF 1ST MAY 2024.IVE BEEN LIAISING WITH ii to SET UP MY LUMP SUM WITHDRAWLTHEY CANNOT DO SO AS BW HAVE NOT SPLIT UP THE FUNDS.NUMEROUS CALLS & MESSAGES ON THE SECURED MESSAGES -NO ONE SEEMS TO REALISE THE URGENCYIM DUE TO GO TO HEART PROCEDURE ON MONDAY AND HENCE WHY I NEEDED TO PUT IN WITHDRAWL REQUEST IN TODAY.ARE ALL PENSION TRUSTEES INEPT?IT WAS TIME CRITICAL AND HENCE WHY MY WITHDRAWL REQUEST HAD TO PUT IN BY 5PM TODAY.ii STATE ITS BEEN ESCALATED AND BW ARE NOT PICKING UP PHONE !!ITS TOTALLY PATHETIC & INEPT ON BW'S PART FOR NOT PICKING UP THE PHONE AND DEALING WITH MY URGENT REQUEST.I TRIED CALLING BW DIRECTLY - IM NOW TOLD BW OUTSOURCE ii QUERIES TO ANOTHER TEAMNO WONDER - TOTAL USELESS PATHETIC INEPT SERVICE.NO ONE REALISES I NEEDED TO GET THIS DONE TODAY DUE TO MY HEALTH.ILL HAVE NO HESITATION IN TAKING MY MONEY OUT AFTER MY HEART PROCEDURE.IF THIS IS IS THE WAY BARNET WADDINGHAM DEAL WITH CLIENT'S PENSION - TRUST ME THERE WILL BE A TRANSFER OUT ON YOUR DESKS VERY SOON.FINANCIAL OMBUDSMAN COPIED IN AS WELLSOMEONE CALL ME URGENTLY
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