National Grid have outsourced their pension scheme to Barnett Waddingham. The service from National Grid Pensions has diminished over the last few years and got extremely bad over the last 6 months, most likely as the staff all knew they were being outsourced and TUPE transferred. My expectation was that things would now get worse still with Barnett Waddingham and guess what..... They sent me a log in that doesn't work. If the log in has expired, their website says that it will tell you and they "may be able to send another". There is no such notification. So, I called the "web help line" number and the main number provided in BWs glossy brochure that explains how great they are. Guess what - No answer as they can't take my call at the moment and I can leave a message. Basically, absolutely useless service that precisely meets ones expectations.
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We are a leading UK professional services consultancy and part of Howden, at the forefront of risk, pensions, investment and insurance.
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